How to Get Help
Use this page for account, billing, privacy, deletion, grievance, or product support requests.
For Account or Product Issues
Open the app, go to Settings, and include your support code if the app shows one. Support codes are privacy-safe identifiers that help us find the relevant diagnostic event without asking for raw audio, transcripts, passwords, bearer tokens, or API keys.
If You Cannot Sign In
Reply through the store review or open-testing channel that invited you and include the account email, platform, app version, approximate request time, and a short description. For deployed production smoke, use this public support URL as the reviewer-facing fallback route.
For Billing Questions
Include the purchase channel, approximate purchase time, and plan or credit package. Do not send full payment card data. App Store and Google Play purchases must follow the store refund flow where required.
For Privacy Requests
Use Settings to export data or delete your account where available. You can also review the Privacy Policy and the account deletion instructions. Privacy, correction, deletion, and grievance requests should include enough account and platform detail to locate the account without exposing secrets or raw practice content.
What Not to Send
- Do not send passwords, bearer tokens, API keys, or private provider screenshots.
- Do not send raw audio or full transcripts unless a support reviewer explicitly requests a redacted sample.
- Do not include confidential employer or interview information.